1. INTRODUCTION
Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase, as it outlines your rights and responsibilities regarding returns and refunds.
2. RETURN ELIGIBILITY
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return request must be made within 7–14 days of delivery (adjust as per your policy).
- Proof of purchase (order ID or receipt) is required.
Certain products such as perishable goods, personalized items, digital downloads, and hygiene-sensitive products may not be eligible for return.
3. RETURN PROCESS
To initiate a return, please contact our support team with your order details. Once your return request is approved:
- You will receive instructions on how and where to send your item.
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping service.
4. REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued to your original method of payment.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
5. LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider.
- If you’ve done all of this and still have not received your refund, please contact us.
6. EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team with your order details.
7. NON-RETURNABLE ITEMS
- Gift cards
- Downloadable software products
- Personal care items
- Customized or made-to-order products
8. POLICY UPDATES
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.